Routed & Scheduled Delivery Services
Build dependable recurring healthcare delivery routes with OnWay's scheduled courier service.
Scheduled delivery routes
Recurring pickup and delivery schedules connect facilities, laboratories, and distribution points.
Route plans can include documented handoffs and delivery confirmation at each stop.
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Frequently Asked Questions
What is a routed medical courier service?
A routed medical courier service is a recurring, scheduled pickup and delivery route that runs on a defined timetable — daily, weekly, or custom frequency. Instead of calling for an on-demand courier each time, your facility is assigned a dedicated pickup window. OnWay's drivers follow optimized multi-stop routes designed around your lab's cut-off times, specimen stability requirements, and facility hours.
What types of facilities use routed delivery?
Routed and scheduled delivery is ideal for clinical laboratories running daily specimen sweeps, hospital systems with inter-facility specimen transfers, pharmacies requiring regular medication distribution runs, blood banks receiving regular donor center collections, and any facility with predictable, recurring logistics volumes.
Can OnWay handle multi-stop lab sweep routes?
Yes. OnWay specializes in multi-stop lab sweep programs where a single courier visits multiple collection sites — physician offices, urgent care centers, draw stations — along an optimized route before delivering all specimens to a central lab within the required stability window. Routes are built around your lab's cut-off times.
How are scheduled routes set up?
Our logistics team works with your facility to map all pickup and delivery locations, define stop sequences, identify timing constraints, and build an optimized route. Once approved, the route is loaded into our dispatch system. Dedicated or consistent drivers are assigned to your route for familiarity and reliability.
What happens if my routed courier misses a scheduled pickup?
OnWay's dispatch center monitors all active routes in real time. If a scheduled pickup falls behind ETA, our operations team intervenes proactively — rerouting a nearby courier or dispatching a backup to cover the stop. You will be notified before a delay impacts your lab's cut-off window.
Are routed couriers HIPAA compliant?
Yes. All OnWay couriers on scheduled routes complete HIPAA handling training and follow strict chain of custody documentation protocols on every pickup and delivery. We operate under Business Associate Agreements (BAAs) for all covered healthcare entities.
Can OnWay accommodate temperature-controlled specimens on routed routes?
Yes. OnWay's scheduled route service supports temperature-controlled specimen transport, including refrigerated samples (2–8°C) and frozen specimens requiring dry ice. Couriers on cold chain routes are equipped with validated containers appropriate for the cargo temperature requirement.