STAT & Urgent Courier Services
When every minute matters, OnWay provides 24/7 STAT and urgent courier dispatch for critical healthcare deliveries.
Urgent courier requests
STAT shipments call for prompt dispatch review and clear handling instructions.
Pickup and delivery estimates are confirmed based on driver availability, distance, and shipment requirements.
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Frequently Asked Questions
What is a STAT courier delivery?
STAT courier delivery is an immediate, priority dispatch for time-critical shipments that cannot wait for scheduled routes. In healthcare, STAT (short for Latin statim, meaning 'immediately') couriers are dispatched on-demand the moment an order is placed. OnWay's STAT couriers are en route within minutes and use the fastest available route to meet your deadline.
What types of shipments qualify for STAT delivery?
STAT delivery is appropriate for any time-critical healthcare shipment including critical lab specimens with short stability windows, emergent blood and blood products, STAT medication fills and pharmacy transfers, surgical supply rushes, and urgent chain of custody documents. If a delay would harm patient care, it qualifies for STAT dispatch.
How fast does OnWay dispatch a STAT courier?
OnWay's dispatch center operates 24/7/365. From the moment a STAT order is placed, our operations team identifies the nearest available courier and initiates dispatch. In most major metro markets, a courier is en route in under 15 minutes.
Is OnWay's STAT service available after hours and on weekends?
Yes. OnWay's STAT and urgent courier service operates 24 hours a day, 7 days a week, 365 days a year — including holidays, nights, and weekends. There is no after-hours surcharge blackout period. Healthcare emergencies don't follow business hours, and neither do we.
Are STAT couriers HIPAA trained?
Yes. All OnWay couriers — including those on STAT and urgent routes — complete HIPAA handling training before their first dispatch. We maintain strict chain of custody documentation on every STAT shipment and operate under Business Associate Agreements (BAAs) where required.
Can OnWay handle temperature-controlled STAT deliveries?
Yes. OnWay provides temperature-controlled STAT courier service for cold chain cargo including refrigerated specimens (2–8°C), frozen biologics, and blood products. Our couriers are equipped with validated coolers and dry ice protocols to maintain the required temperature range for the full duration of the urgent transport.
What areas does OnWay serve for STAT and urgent delivery?
OnWay provides STAT and urgent courier services across 48 states, with deepest same-day coverage in Michigan, Ohio, Indiana, Illinois, and the broader Midwest. We also serve major healthcare corridors on the East and West coasts. Coverage in a specific market can be confirmed by contacting our dispatch team.