Medical Courier Technology & Tracking

Frequently Asked Questions

Does OnWay offer real-time tracking for deliveries?

Yes. Every OnWay delivery is tracked in real time using GPS-enabled driver apps. Clients can monitor active deliveries, view driver location, and receive automated proof-of-delivery notifications the moment a shipment is completed.

How does OnWay document chain of custody?

OnWay uses barcode scanning and digital signature capture to create a permanent, timestamped chain of custody record for every item. From pickup scan to delivery signature, every interaction is logged and available for client review through the secure client portal.

Does OnWay monitor temperature during cold chain deliveries?

Yes. For cold chain deliveries, OnWay uses continuous electronic temperature loggers. Temperature data is recorded throughout transit and can be exported at delivery to confirm specimens or pharmaceuticals never deviated from their required temperature range.

Does OnWay provide electronic proof of delivery?

Yes. OnWay generates automated electronic proof-of-delivery records including GPS-verified location, timestamp, recipient signature, and barcode scan confirmation. These records are available in the client portal immediately after delivery.

Does OnWay have a client portal for managing deliveries?

Yes. OnWay provides a secure client portal where clients can place orders, track active deliveries in real time, view past invoices, and pull chain of custody reports for any historical delivery in their account.

How does OnWay optimize delivery routes?

OnWay's backend dispatch system continuously analyzes traffic patterns, driver availability, and pickup volumes to dynamically reroute drivers in real time, ensuring the fastest possible turnaround times for laboratory sweeps and scheduled routes.