Careers at OnWay

Dispatcher

At OnWay Transport, we specialize in dispatching final mile deliveries of life-saving, critical medical supplies across the nation. We’re looking for a motivated and ambitious individual who’s eager to learn, grow, and build a meaningful career with high earning potential. Our Dispatching Team thrives under pressure, expertly handling complex logistics with calm precision in a fast-paced environment. We foster success through strong leadership, comprehensive training, and unwavering support. Our commitment to excellence—whether for clients, customers, or drivers—consistently sets us apart. With some of the top dispatching talent in the industry, we provide a unique opportunity to master the high-impact field of Final Mile Dispatching.

Dispatchers play a crucial role in being primary contact and coordinating the timely pickup and delivery of life-saving and critical supplies for our clients from beginning to end.


Job Overview:
 OnWay Transport is seeking a skilled Dispatcher to manage the final mile transport of urgent, life-saving medical deliveries. This position requires precision, communication, and quick problem-solving in a high-pressure environment. Dispatchers will serve as the primary liaison between clients and Independent Contractors, ensuring that every delivery is handled with care, accuracy, and efficiency.


Key Responsibilities:

Managing Requests:
Efficiently handle OnDemand urgent pickup and delivery requests. Ensure that all orders are entered, verified, and processed accurately and without delay.

Coordinating Logistics:
Prioritize time-sensitive deliveries for Independent Contractors, optimizing routes to enhance performance while upholding safety and regulatory standards.

Communication:
Act as the primary point of contact for clients and drivers. Provide real-time updates, resolve issues, and coordinate with Recruiting and other internal teams as needed.

Problem-Solving:
Assess challenges and provide fast, effective solutions to ensure uninterrupted service and client satisfaction.

Teamwork:
Support and back up fellow Dispatch Team members as needed to maintain operational coverage and service levels.

Dispatching Duties:

  • Client Relationships: Respond promptly to all calls from clients and Independent Contractors.

  • Delivery Management: Create, schedule, and manage OnDemand orders using Xcelerator software to maximize efficiency.

  • Order Verification: Confirm that all order details are accurate from request through completion.

  • Driver Assignment: Assign Independent Contractors to specific pickup and delivery locations based on customer needs.

  • Software Utilization: Use Xcelerator and MobileTek Core App to monitor and manage the full delivery cycle.

  • Shift Close-Out: Ensure all orders are cleared from the dispatch board by the end of shift, or provide reason to Supervisor or Dispatch Lead.

  • Phone System Management: Operate a multi-line phone system, prioritizing incoming calls in a fast-paced setting.

  • Effective Communication: Maintain clear, respectful communication with all stakeholders to promptly address any concerns.

  • Professionalism: Approach all interactions with a positive attitude, calm demeanor, and solution-focused mindset.

  • Organizational Skills: Maintain strong organizational and communication skills to support high-level dispatch performance.

Schedule:

  • 12-hour shifts, three days per week
  • Rotating schedule includes every other Wednesday

  • Day Shift: 9:00 AM to 9:00 PM
  • Night Shift: 9:00 PM to 9:00 AM

Job Type:

  • Full-time, onsite position

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
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